DOCUMENTATION

Refund Policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with Services Provided by Express Media, for any reason, just and we’ll take care of you.

Examples of full refunds we’d grant.

• 1). If you’ve been a paid user and you were just charged for your Introducer package I,e Rs.2900, but you meant to cancel, we’re happy to refund amount. You need to email on [email protected] within 7 days from applying order
• 2). We will deduct 10% as processing charge and remaining amount will credited on your register account within 10 Working Days
• 3). Once you cancel your order or apply for refund, you will no longer get benefit of referral commission.

Examples of partial refunds of further packages purchase.

• 1). If you purchase package and no longer want services then whatever credit( SMS and Email) you consumed that will calculate and remaining balance will refund you as per request
• 2). If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.
• 3). If you are dissatisfied with the quality of our products or services or feel that they do not meet with the appropriate descriptions given, please contact us directly to agree a mutually acceptable outcome.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by- case basis. Tell us what’s up, and we’ll work with you to make sure you’re happy.