DOCUMENTATION

Service Availability

Maintenance updates

(Express Media) provides this web site and the services provided by or through this web site to you subject to these terms and conditions of use. In these terms we call this web site, any successor web sites (Sub Domain website) and the software we provide the “Application”. The Application includes

Security

128 bit SSL Encryption

All data transfer between the user machines to Express Media server is secured by using industry standard SSL encryption.

Daily backup

Express Media takes database and file backup of each client instance every day. This backup is stored on a separate server to protect against hardware failure. In case of such a failure, the service can be restored within 4 to 8 hours.

Security Patches

Express Media team does preventive maintenance to protect against any known security vulnerabilities by deploying security patches as and when they are available.

Authorization and Access Control

Express Media supports role based access control that allows you to control users access to specific records in the BD.

FAQs

Where is my data?

Our servers are located in the United States. The server on which your data is stored depends upon the region in which you are located at the time that you start your free Express Media Account.

Who is able to access my data?

Express Media uses the services of Parallel (hosting provider). To provide prompt support, we make it possible for Express Media support team members and support staff of Parallel to access your data. However, we put in measures to ensure that this access is restricted to essential employees, and they only do so when you request assistance. Administrators can even restrict Parallel and Express Media employees from accessing their data by using IP based restriction.

Can an intruder hack into my account?

Hackers usually try to find services that have weak security walls. Express Media team works closes with Stratus5 to fortify our servers by deploying security patches for OS and other software libraries as and when they are available. Express Media QA team keeps working to find vulnerabilities within our software and when we do find any issues, we address them promptly. We also respond quickly when community members report any vulnerabilities. While it is practically impossible to assure that the service is 100% secure, by taking the above measures, we make it difficult for any hacker to get into your account.