This policy explains how Express Media (“we”, “us”), 35, Income Tax Colony, opposite Bank of India, Pratap Nagar, Nagpur, Maharashtra 440022, collects and uses personal data when you visit expressmedia.in, submit an enquiry, or enrol in our courses. We process personal data in line with India’s Digital Personal Data Protection Act, 2023.
1. Information we collect
- Information you give us: name, mobile number, email, city, the service you’re interested in, and your message when you submit our enquiry form, call, email or WhatsApp us. If you enrol, we also collect the details needed for admission, billing and certification.
- Information collected automatically: IP address, browser and device type, pages visited and referring website, collected through cookies and similar technologies.
2. How we use your information
- To respond to your enquiry and provide the services or courses you request
- To contact you by phone, WhatsApp or email about your enquiry (with your consent)
- To manage enrolments, billing, certificates and learner support
- To protect our website from spam, fraud and abuse (for example, rate-limiting form submissions)
- To understand website usage and improve our content and services
We do not sell your personal data.
3. Cookies, analytics and third-party tools
We use these third-party services, which may set cookies or collect usage data under their own privacy policies:
- Google Analytics and Google Tag Manager (website analytics)
- Microsoft Clarity (anonymous usage and heatmaps)
- WhatsApp (only when you choose to chat with us via our WhatsApp button)
- Poptin (on-site offers and pop-ups)
- Google AdSense (advertising). Google may use cookies to show ads based on your visits; you can opt out of personalised ads at adssettings.google.com.
- Google Maps and YouTube (embedded map and videos, loaded only when shown or played)
You can block or delete cookies in your browser settings. Some features may not work without them.
4. Sharing
We share personal data only with service providers who help us run our business (such as hosting, email and messaging providers), under appropriate confidentiality obligations, or when required by law or to protect our legal rights.
5. Retention and security
We keep enquiry data only as long as needed to respond and follow up, and course records as long as needed for certification and legal requirements. We protect data with HTTPS encryption, restricted access, secure form handling and spam protection. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.
6. Your rights
You may ask to access, correct or delete your personal data, withdraw consent for marketing communication, or raise a grievance. Email info@expressmedia.in with the subject “Privacy request” and we will respond within a reasonable time as required by law.
7. Children
Our services are meant for adults. If you are under 18, please use our website and courses with a parent or guardian’s consent.
8. Changes
We may update this policy from time to time. The “last updated” date above shows the latest version.
9. Contact / Grievance officer
Express Media, 35, Opposite Bank of India, Income Tax Colony, Pratap Nagar, Nagpur, Maharashtra 440022
Email: info@expressmedia.in · Phone: +91 93729 87738